Return and Refund Policy
At Digitalnexus Service Solution Private Limited, we strive to provide our customers
with the highest quality digital services. However, if for any reason you are not satisfied with your
purchase, we offer the following return and refund policy:
Return Conditions
- Defective or faulty service: The service provided is defective, faulty, or not as
described.
- Undelivered or delayed service: The service is not delivered or is delayed beyond
the promised timeline.
- Not as described: The service does not match the description provided.
Return Procedure
- Notify us within 7 days: Inform us via phone, email, or in-person within 7 days of
delivery.
- Provide proof of purchase: Show the original invoice or receipt.
- Return the service: Cooperate with us to resolve the issue or provide a refund.
Refund and Exchange Options
- Full refund: A full refund of the purchase amount will be processed within 7-10
working days.
- Partial refund: A partial refund may be offered for services that are partially
completed or partially satisfactory.
- Service re-delivery: We may offer to re-deliver the service to ensure customer
satisfaction.
Exceptions
- Customized or tailored services: Services customized or tailored specifically for
the customer are not eligible for returns or refunds.
- Digital products: Digital products, such as software or digital downloads, are not
eligible for returns or refunds.
- Services completed as per agreement: Services completed as per the agreement and
meeting the customer's requirements are not eligible for returns or refunds.
Governing Law
This Return and Refund Policy shall be governed by and construed in accordance with the laws of India.
